Now Hiring - Sales Manager in Kailua Kona, HI

Kailani Tours Hawaii LLC

Sales Manager

JOB DESCRIPTION

Are you a master of multi-tasting? Do you love the idea of learning something new every day? Are you well presented, highly articulate, and do you possess a solid work ethic? We want you to work with us in our Kona office! Kailani Tours is seeking an exceptional person to take our business to the next level - somebody that will be recognized as the person that sets everyone up for success. The successful applicant will need to have a desire to learn about our products, our services, and team members. They’ll love the idea of a team that supports our adventure guides and upper management. They will have an ability to connect with our guests on the phone, assist with reservations, and help set up the next day’s tours for our guides. The successful applicant will above all else have a passion for setting up guests for a great vacation, they must love people, and have a desire to deliver amazing customer service. The perfect fit for this position is someone that can handle taking a reservation, design profitable and creative private tours, and cooperatively work with our operations team to maximize sales. They will relish the challenge of achieving the goals and targets that we set together and sharing in our success. They will love being part of a team that is growing quickly and poised to expand always, in all ways! This role is highly rewarding for the right person and is a unique opportunity to grow in an industry that is truly exciting! The best candidates will be able to work independently while also having the desire to work in small groups.

POSITION SUMMARY:

● 50% Reservations and Confirmations – You are the key to creating amazing experiences for our guests. Help guide prospective guests to book the tour that’s best for them, executing with accuracy, and setting them up for an incredible day on tour. We work with Microsoft Office, FareHarbor booking software, and a few applications. Must be comfortable with emails, be detail-oriented, and enjoy getting the customer from call-to-booked. The phone, the phone, the phone. Our high end product requires exceptional customer service to work with our 5-star guides, guests, and partners.

● 30% Private Tour Design – Being the premier luxury tour operator in Hawaii requires white glove customer service and high levels of commitment to working with amazing partners. Professional communication and cooperation with our group sales manager and reservation team is essential in building, billing, and delivering exceptional tours.

● 20% Work with Operations to Maximize Profitability – Profitability requires creative thinkers who understand work and cashflow as it pertains to sales. Maximizing opportunities with cruise ships, group sales, and individual travelers requires creative problem solving and can be really fun to plan with upper management.

ACTUAL RESPONSIBILITIES:  Taking reservation phone calls and entering them into our booking software.  Emailing vendors for the next day’s tours, verifying meal choices, and taking notes for guides.  Assisting the Operations Manager with scheduling, managing tour supply inventory, and various clerical duties.  Any other duties as assigned; including but not limited to: assisting with day-to-day sales, meeting with our marketing and operations team to develop a robust tour portfolio that excites the right candidate.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kailua-Kona, HI 96740: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Hospitality: 3 years (Preferred)
• Customer Service: 5 years (Preferred)

Work Location: One location